SLA, performance measure

Measurement

Measuring quality and quantity of a service is more complicated than in the manufactoring industry, since it contains many subjective elements.
Our skilled team places proposal to work up a measuring protocol in accordance with the company targets and the terms and conditions of the contract, with special attention to avoid high administration costs.

KPI

There are many methods to measure performance: one of the most applied one is to form index. However, too many indexes may be hardly interpreted, by that reason some key indicators should be created upon the main perform attributes of the service. This is the so called Key Performance Index (KPI). K-ep Studio developed a system that enable the facility manager to measure efficiency along the following topics:

• value preservation

• implementation of tasks

• costs

SLA

A service does not focus only to the technical content, but defines the main competences, conditions, supervisory (including performance measurement and rewards/sanctions)ISO 41012 support this process, however, the complience of the document exceeds the organiztional capacity. It is a daily routine that the work is outsourced upon technical specification, generating conflict. FMSConsulting offers to elaborate the company-specific SLA, apllying all information, data, protocols and routines.

Proposal request

If you want to learn more about performance measuring and SLA, please visit the FM academy website.Should you need consultation, please fill in the form. We will contact you within a short time.